Genesis the movie was fantastic. The comfortable recliners were amazing. Beautiful theatre. $12.50 per person was a bit high for me though to see a movie.
Then, I went to pay for the movie. My g/f had sent me a gift card because she knows how much I like to go out to the movies, wished she could go with me, and thought after all my hard work these days it would be a nice distraction.
Spacious, comfortable and love the refillable drinks. A theatre that got it right. Great model.
Today I went because it’s a Tuesday and the movies are discounted, naturally it’s a busy time. When I walked up to the ticket counter there was only one person ahead of me and I asked to see the movie. He asked for my card as they have this perks type of card which I always forget to bring so I gave him my phone number, he plugged it in. It never gives me any perks so I wasn’t too concerned. Apparently it didn’t work on their computer and he mentioned they had been having computer issues.
The manager explained that they couldn’t accept my gift card because their computers were down. My understanding was, because their computers were down they couldn’t accept any payments because they couldn’t assign seats in the new super comfortable reclining seats auditoriums. So, they should explain that to everyone right? She suggested I go on line and make a complaint. I said, I drove all the way over here to watch one of your movies, only to be turned away because your computer malfunctioned which is in no way MY fault. She’s like, there is nothing I can do. I said, you can let me in to watch the movie. I was still calm at this point. Instead, she again suggested I go on line. So, I should drive all the way home again, waste my gas and time, to complain on line for something she could solve easily. I pointed out that she was missing the point of customer service.
I drove into town, across town, and into the nearest theater in my area, which is this chain called Marcus Theatres. I’ve been there many times in the past, including just this last Saturday to see films.
Today I was humiliated at the Rothschild Marcus Theatre near Wausau, WI.
We took our 4 year old daughter to her first movie and we all had a great time! The staff was friendly and happy to be there, the popcorn was good, and the seats are amazing. We will definitely be going to more movies now that we know this theater is only an hour away, as many as fit in our budget anyway. It's $8.50 per ticket for a matinee, $8.00 for child, and the snacks are spendy, too. Seems steep for a matinee, and the whopping $0.50 savings for children isn't much incentive. Having a "cheap" afternoon showing once a week where kids under a certain age can get in for $5 and buy discounted popcorn would bring in parents with young children and lot more often.
He scanned it, and waited. I waited. He scanned it again and we both waited. I wondered if I would get charged twice for the transaction since he had scanned it twice, he said no since when it timed out it erased the payment time. Apparently, his computer issues had extended to this part as well. He apologized but I said, it wasn’t his fault. I meant it too. However, I could tell people were lining up behind me. They were restless too, as though to lay blame on me, I am not oblivious to their comments. So, I turned and mentioned to the folks behind me that they were having computer issues. The guy taking the tickets said it takes about ten second for the computer to reset itself. I grinned and said, I bet that’s a long 10 seconds and he agreed. Well, it didn’t go through and he radioed his manager.
Wonderful movie theater. Great seats. Delicious popcorn. Just try to go for matinee otherwise it is alittle pricey.
Now his manager said the computers were down because of the high winds we are having here in Central Wisconsin. Okay, but if your computers are down, then how do we go see your movies? It went back and forth for a while, the poor kid apologizing and me reassuring him that it wasn’t his fault. Finally, I said, why don’t you have your manager come over here so I can yell at the right person? I said it as a joke as there was nothing either of us could do. The crowd behind me was getting ugly. By the time this was over there were at least twenty people waiting in line behind me…but, to them it was all MY fault.
Marcus Cedar Creek Cinema is a US Movie Theater based in Rothschild, Wisconsin. Marcus Cedar Creek Cinema is located at 10101 Market St D80, Rothschild, WI 54474, USA.
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